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RETURNS & EXCHANGES

What is your online return policy?

If you are unhappy with your purchase, we do accept returns within 15 days of receipt.  Product must be in new condition, unworn, with original tags attached.  Shipping costs are non-refundable.  Customer is responsible for return shipping.

Please contact us at customerservice@eticadenim.com for help with your claim. 

How do I return my order? 

Email CustomerService@eticadenim.com to start your return. 

Once approved, pack up the items in the original packaging and box. 

Include a copy of your packing slip with your return. If you don’t have a packing slip, please include the following information with your return:

  • Full Name 
  • Email address
  • Telephone number
  • Your order confirmation number
  • A note about why you’re returning the item(s)

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed, and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email confirmation when our team has processed your refund.